Same time, different channel

On May 21, 2009, at GOVIS, I delivered a presentation called ‘Same time, different channel’.

Web 2.0 is not a big deal. It is not a scary freaky place. It is you doing what you’ve always done (or at least should be doing), just through an extra medium. New technologies may assist government/public participation, but most of the old rules still apply. Don’t be afraid.
Key learning points:
1. People are using new technologies to communicate in the exact same ways that they always have communicated.
2. Therefore, you have nothing to fear from using new technologies to get your message out.
3. But there are a few things you should consider.

You can view it on the GOVIS website, or check out my slides embedded beneath. I have to say it was a career highlight for me, because it was the culmination of 18 months work at the SSC, and it was very well received – the magic of Twitter allowed me to see feedback straight away, including:

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An introduction to government use of SMS

On March 19, I did a presentation to the Govt Online Services Forum of the research that Lucy Weston-Taylor and I had completed over the summer, examining case studies of government use of SMS.

SMS or texting has a high adoption rate in New Zealand. Some government agencies are using computer-to-mobile texting to deliver their services to New Zealanders in a direct way. SSC has prepared case studies from four different government agencies who have trialled SMS. This presentation will discuss lessons learnt. It provides a starting point for agencies considering SMS as a solution for service delivery or communication with their customers.

If you didn’t catch it, you missed out! But luckily you can either listen to it on the Public Service Intranet, assuming you’re on a government IP, or check out my slides here. I’m very happy to talk about this in greater depth, although obviously I am no longer able to advise in an official capacity on it.

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We’re all going to open up government

I’m going are you?
FREE: Saturday 29th August: Barcamp – registration 9:15am+ / sessions 10am-5pm
National Library of New Zealand (70 Molesworth Street, Thorndon, 6011, Wellington – map
FREE: Sunday 30th August: Hackfest – registration 10am+ / into 10:30am-4pm
Southern Cross Bar (35-39 Abel Smith Street, Te Aro, 6011, Wellington – map
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